Refund Policy

​🔁 Returns & Exchanges (Physical Products Only)

- Returns accepted within 7 days of delivery.
- Items must be unused, in original condition with tags/packaging.
- To initiate a return, contact us at **[mfi.mermaid.au@gmail.com]** with your order.
- Return shipping is the buyer’s responsibility unless the product is faulty or incorrect.
- Refunds will be processed once the returned item is received and inspected.

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🎟️ Refunds for Classes, Camps, and Events

- Class bookings are non-refundable but may be rescheduled (with 48+ hours notice).
- No-shows or last-minute cancellations are non-refundable.
- For events or camps, refund eligibility depends on the nature and timing of the cancellation.